General terms and conditions
1. Area of validity
The following GTC apply to all orders placed by consumers and entrepreneurs via our online shop.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
With respect to entrepreneurs, these GTC shall also apply to future business relations without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall become part of the contract only if we have expressly agreed to them.
2. Contracting party, conclusion of contract
The purchase contract is concluded with Pets Nature GmbH. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German. We save the text of the contract and will send you the order data and our GTC by e-mail. You can also view and download the GTC at any time here on this page. You can view past orders in our customer login.
4. Shipping costs and minimum order value
The minimum order value for private customers is 10 euros. Shipping costs are added to the indicated product prices. You can find out more about the shipping costs in our shipping information.
5. Delivery conditions
Shipping costs are added to the indicated product prices. You can find out more about the shipping costs in the offers. We only deliver by shipping. Unfortunately, it is not possible to collect the goods yourself.
Note for specialist retailers: If the total weight of your order exceeds 180 kg, the goods will be shipped on a pallet.
The following payment methods are available in our shop:
Credit card via StripeIf you have chosen the credit card payment method, you do not need to be registered with Stripe to pay the invoice amount. The payment transaction is carried out and your card charged by your credit card company at Stripe's request immediately after confirmation of the payment instruction and after you have been legitimised as a legitimate card holder. You will receive further instructions during the ordering process.
SEPA Direct Debit via Stripe
This payment method is available for end customers and breeders only after a successful order. We grant a 3 % discount for participation in the SEPA direct debit procedure via Stripe. By confirming the payment instruction, you grant Stripe a direct debit mandate. You do not need to be registered with Stripe to do this. Stripe will inform you about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment instruction, Stripe requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You will receive further instructions during the ordering process.
During the ordering process you will be redirected to the website of online provider PayPal. In order to pay the invoice amount with PayPal, you must be registered there or register first, legitimise yourself with your access data and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. You will receive further instructions during the ordering process. PayPal will carry out the payment transaction immediately afterwards.
SOFORT via Stripe
After placing the order, you will be redirected to the Stripe website. In order to be able to pay the invoice amount via SOFORT Überweisung (immediate debit), you must have an online banking account with PIN/TAN procedure that has been activated for participation in SOFORT Überweisung, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by SOFORT and your account will be debited.
Giropay via Stripe
After placing your order, you will be redirected to the Stripe website. In order to be able to pay the invoice amount via Giropay, you must have an online banking account with PIN/TAN procedure that has been activated for participation in Giropay, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction is carried out immediately afterwards and your account is debited.
7. Retention of title
The goods remain our property until payment in full has been made.
For entrepreneurs, the following additionally applies: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business. You assign to us in advance all claims arising from this resale – irrespective of any combination or mixing of goods subject to retention of title with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves insofar as you do not meet your payment obligations.
8. Reservation of delivery
Force majeure, operational disruptions, shortage of labour, energy shortage, strikes and lockouts, for whatever reason, traffic disruptions or restrictions, public unrest, war, mobilisation and other unavoidable events occurring at our premises or those of our presuppliers, as well as inability to deliver through no fault of our own, shall release us from the obligation to deliver and perform work to the extent and for the duration of their effect, insofar as they are proven to have a significant influence on the delivery of the delivery item. If the hindrance lasts longer than 6 weeks, both the buyer and we shall have the unilateral right to withdraw from the contract. Partial deliveries are permissible provided that this does not result in any disadvantages for use.
9. Cancellation costs
If the buyer is an entrepreneur and withdraws from a placed order without justification, we may claim 10 % of the sales price for the costs incurred in processing the order and for lost profit, without prejudice to the possibility of claiming higher actual damages. The buyer reserves the right to prove lesser damage.
10. Transport damage
Applicable for consumers:
If goods are delivered with obvious transport damage, please register a complaint about such faults to the delivery agent as soon as possible and contact us immediately. Failure to register a complaint or to contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they enable to assert our own claims against the carrier or the transport insurer.
Applicable for entrepreneurs:
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out shipment. Among merchants, the obligation to inspect and give notice of defects regulated in § 377 of the HGB (German Commercial Code) shall apply. If you fail to give the notice regulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during inspection. This does not apply if we have fraudulently concealed a defect.
11. Warranty and guarantees
Unless expressly agreed otherwise below, the statutory defect liability law shall apply. For consumers, the limitation period for claims for defects of used goods is one year from delivery of the goods. For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse pursuant to § 478 of the BGB (German Civil Code) shall remain unaffected.
With respect to entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not assume any liability for public statements made by the manufacturer or other advertising statements
If the delivered item proves to be defective, we shall initially provide a warranty to entrepreneurs at our discretion by rectifying the defect (subsequent improvement) or by delivering an item free of defects (replacement delivery).
The above restrictions and reductions of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, limb or health
in the event of intentional or grossly negligent breach of duty as well as fraudulent intent
im Rahmen eines Garantieversprechens, soweit vereinbartwithin the framework of a promise of guarantee, insofar as agreed upon
insofar as the scope of application of the product liability act is opened up
in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for proper performance of the contract and upon whose observance the contracting party may regularly rely (cardinal obligations).
Customer service: You can reach our customer service for questions, complaints and objections from Monday to Thursday from 9:00 a.m. to 4:00 p.m. and on Fridays from 9:00 a.m. to 3:00 p.m. by calling 0711-203 73 000 or by sending an e-mail to email@example.com
12. Price changes
If the buyer is an entrepreneur and if the price at the time of performance has increased compared to the originally agreed price due to a change in wages, material costs, exchange rates included in the price calculation or market cost prices, the higher price shall apply. If this is 20 % or more above the agreed price, the buyer has the right to withdraw from the contract. This right must be asserted immediately after notification of the price increase.
For claims based on damage caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
in the event of injury to life, limb or health,
in the event of intentional or grossly negligent breach of duty,
in the case of promises of guarantee, insofar as agreed upon, or
insofar as the scope of application of the product liability act is opened up.
In the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for proper performance of the contract and upon whose observance the contracting party may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of contract conclusion, the occurrence of which must typically be expected. Otherwise, claims for damages are precluded.
14. Code of conduct
We have submitted to the following codes of conduct:
Trusted Shops quality criteria
15. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
16. Concluding terms
If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.