Fast delivery within 1-2 working days
Extensive range with own brands
Customer service +49 711 203 730 00 (Mon - Fri: 9 a.m. - 4 p.m.)

Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must contact us (Pets Nature GmbH, Porschestr. 9, 70736 Fellbach, petsnature@petsnature.de, +49 (0) 711 / 203 730 00) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the  Cancellation form which, however, is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.


Consequences of cancellation
If you withdraw from this contract, we must return the payments that we have received from you relating to this contract, including delivery costs (with the exception of additional costs resulting from your selection of a delivery type other than the cheapest standard delivery we offer), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly otherwise agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the returned goods or until you have furnished proof that you have returned the goods, whichever comes earlier.

You must return or hand over the goods to us immediately at your own expense and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You have to pay for any loss in value of the goods only if this loss in value is due to your handling the goods in a way that is not necessary for testing the quality, characteristics and functioning of the goods.

The right of cancellation does not apply to the following contracts:
  • Contracts for the delivery of sealed goods which are not suitable for return for health protection or hygienic reasons if their seal has been removed after delivery.